POLICIES & PROCEDURES
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A complimentary 15-minute consultation is required for new clients interested in booking corrective services. These appointments are necessary for our stylists to get a detailed hair history and get acquainted with our new guests. At these appointments, a $100 deposit is required at the time of booking. The deposit is needed to secure an appointment with your stylist that is 4 hours minimum and will be applied to your final total.
In the occurrence your appointment needs to be canceled, the salon requires 24-hour notice in order for your deposit to be refunded. If the appointment is canceled less than 24-hours before your appointment, the deposit will not be refunded.
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In the event you need to cancel or reschedule an appointment, it is required you inform the salon 24 hours before the scheduled appointment in order to be refunded a deposit or be prioritized while rebooking.
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While in our establishment, it is expected that our guests and stylists treat each other with respect and dignity. While public health mandates and precautions are no longer in effect, we encourage everyone to be wary of their personal health and cautious for the sake of others in our salon. We ask that our guests respect one another’s choices to continue to wear masks and refrain from commenting on how one may choose to protect their health in public settings.
If you are feeling unwell, please do not hesitate to inform your stylist of your condition so we can establish a new appointment as soon as possible, and our stylists will respectfully do the same. We’re grateful to all of our clients for their continued support and are thrilled to continue to operate in a healthy, happy salon.